DELIVERY POLICY
How We Do It
Delivery shall be within Singapore only (excl. Public Holidays), and the following fee shall apply:
· Monday to Friday, 10am to 5pm : S$8.00
Delivery will be made 3-5 Business days after order your order is confirmed.
Our delivery fee is charged per order based, hence there is also no limit of items per order.
Delivery fee will be waived for each order totalling more than S$80.
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Our delivery team will call you prior to the delivery, so you can arrange with them. We are committed to delivery within 3-5 Business days. For urgent cases, there may be additional delivery fees.
If customer fails to receive the goods on the specified date/time, he/she has the option to do a self-collection at our warehouse or pay a re-delivery fee as per the fee above.
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We may at our discretion use a third party delivery contractor to make delivery.
RETURN & EXCHANGE POLICY
Keep It Fair
Item(s) can be returned or exchanged only if you received a defective product, or there is an error in the item you received based on your order placed.
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In the unfortunate event that you need to return or exchange an item, you must contact and notify us at crespactra.com within seven (7) days of receiving your order.
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All return items must be in new, unused, original condition, and must include its original packaging and any additional content. Any product that does not fulfill the above criteria will not be eligible for return or exchange. Buyer is responsible for any return shipping costs.
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Your return will be reimbursed by voucher equivalent to the purchase value of the item if there is no suitable exchange available. Your voucher can be used online with a validity period of 1 year.
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CRESPACTRA has the full discretion to decide whether any item is in a condition suitable for exchange and reserves the right to reject any returns if they are deemed unfit for exchange.
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Items not purchased at CRESPACTRA (e.g. a third-party reseller) are not eligible for return & exchange.
DISPLAY & PRICE POLICY
We Seek Your Understanding
All products we display on CRESPACTRA are on an "as is" and "as available" basis. Images of the products are for illustrative purposes only. Actual colour, packaging or size may vary, except for the brand, model and function(s) stated.
We do not warrant that the availability, description and prices of the products stated on CRESPACTRA are accurate and complete. We will not be liable in any way for inaccuracy and incompleteness in relation to the availability, description and prices of the products stated CRESPACTRA.
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The price of any product will be as quoted on our site from time to time, except in cases of obvious error. All prices are stated in Singapore dollars and inclusive of Goods and Services Tax. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.
We strive to provide you prices at competitive rate. However, we are under no obligation to provide the product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
PAYMENT POLICY
Smart Nation, Cashless Society
Payment for all products must be by credit/debit card. We accept payment with most major credit and debit cards. Please note that payment must be received in Singapore dollars. In order to facilitate the payment process you will be transferred to a secure payment site where you can enter your credit card or debit card details.
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All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Policies and Terms & Conditions of Sale for CESPACTRA. All orders shall be subject to acceptance by us. Processing of payment for an order shall not in itself constitute acceptance of the order by CRESPACTRA. When an order for any product(s) is rejected or cancelled by us, any payment made for such order shall be reversed or refunded by us in accordance with our prevailing refund policy at such time.
PRIVACY POLICY
Your Data Is Secure
We are committed to protect your privacy. Only authorized employees within the company on a need to know basis use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any unauthorized actions against computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages against any offenders.